We are excited to announce Procuree, our cutting-edge chatbot, has expanded its reach! Previously only available in NA, Procuree is now live and ready to assist in the EMEA region. The next generation of Procuree is now live for EMEA and NA – check it out!
Access Procuree via the Ask Procuree link below.
Procuree will support all Source to Pay inquiries. To learn more, including how to access Procuree, request information, and create/manage a ticket, please refer to the Procuree Introduction video below, as well as the Quick Reference Card (QRC) on How to Get Help with Source to Pay (STP) Inquiries shown below under Training Materials, Others.
Reminder: Support for change requests on SAP POs, which are all numeric, should continue to be directed to existing mailboxes even after Procuree goes live.
The use of a Purchase Order (PO) is a standard Kimberly-Clark policy and required method of communicating our commitment to purchase materials and services. To help us meet our payment commitments, we provide suppliers with the following PO Requirement guidelines.
Our Source to Pay (STP) Supplier Portals enables e-document exchange of POs, Purchase Order Acknowledgement (POA), Advanced Shipping Notices (ASN) and invoices, with 24/7 visibility into your payment status through secure portal-based technology.
Our PO requirements facilitate a streamlined payment process for our suppliers:
To further enhance our collaboration with our valued EMEA suppliers, we have prepared detailed instructions regarding our Purchase Orders. These instructions aim to ensure that our orders are fulfilled accurately and efficiently:
Country | K-C Location | Instructions |
---|---|---|
France | Rouen, Villey-Saint-Étienne, Nanterre | Chers partenaires, l'accusé de réception doit être soumis sur Coupa Supplier Portal comme convenu par exception. l'accusé de réception peut formellement être envoyé par email à [email protected] dans le 72 heures après la réception de la commande. Merci de prendre en compte que le numéro de la commande KC soit mentionné dans toute la livraison. Dans le cas contraire, la livraison pourrait être rejetée. Heures d'ouverture de livraison: Du lundi au vendredi: de 8h30 à midi et de 13h00 à 16h00. Veuillez consulter le lien avec le fournisseur (en cliquant sur Source-to-Pay) pour savoir les exigences de facturation, les instructions de livraison et le matériel de formation des fournisseurs. |
Deutschland | Koblenz, Mainz | Sehr geehrter Geschäftspartner, die Auftragsbestätigung muss über das Coupa Supplier Portal eingereicht werden. Bei förmlich vereinbarten Ausnahmen sollten Bestätigungen innerhalb von 72 Stunden per E-Mail an [email protected] gesendet werden. Lieferscheine sollen allen Sendungen beiliegen. Bestellnummer, Lieferantenname und Adresse sollen in jedem Schriftverkehr deutlich erkennbar und lesbar sein. Lieferungen werden nur von Montag bis Freitag angenommen, soweit nicht anders vereinbart. Bitte überprüfen Sie SupplierLink (indem Sie auf „Source-to-Pay“ klicken) für Rechnungsanforderungen, Lieferanweisungen und Schulungsmaterialien für Lieferanten. |
Schweiz u. Österreich | Solothurn (CH), Vienna (AT) | Sehr geehrter Geschäftspartner, die Auftragsbestätigung muss über das Coupa Supplier Portal eingereicht werden. Bei förmlich vereinbarten Ausnahmen sollten Bestätigungen innerhalb von 72 Stunden per E-Mail an [email protected] gesendet werden. Lieferscheine sollen allen Sendungen beiliegen. Bestellnummer, Lieferantenname und Adresse sollen in jedem Schriftverkehr deutlich erkennbar und lesbar sein. Lieferungen werden nur von Montag bis Freitag angenommen, soweit nicht anders vereinbart. Bitte überprüfen Sie SupplierLink (indem Sie auf „Source-to-Pay“ klicken) für Rechnungsanforderungen, Lieferanweisungen und Schulungsmaterialien für Lieferanten. |
Portugal y España | Salamanca, Madrid | Estimados socios, la confirmación de pedido debe ser enviada a través del Portal de Proveedores Coupa. Para excepciones acordadas formalmente, se debe mandar e-mail a [email protected] durante las primeras 72 horas. Por favor, asegurarse de incluír el número de pedido en el albarán de entrega para cada envío. En caso de no incluirlo, la entrega puede ser rechazada. Por favor, consulte SupplierLink (haciendo clic en Source-to-Pay) para conocer los requisitos de facturación, las instrucciones de entrega y los materiales de capacitación para proveedores. |
Italia | Romagnano, Turin | Cari partner, la conferma d' ordine deve essere registrata tramite il nostro Portale Coupa. In caso eccezionale, se concordato formalmente tra le parti, la conferma d’ordine puo essere inviata al nostro indirizzo email [email protected] entro 72 ore. Il materiale deve essere sempre accompagnato da documenti allegati esternamente all`imballo che riportino il numero d`ordine o la persona di contatto. In caso di mancanza di informazioni il materiale verra` respinto. Orario di apertura per spedizioni: da Lunedi' a Venerdi': 08:15 a 12:00 e 13.15 a 16:00. Si prega di controllare SupplierLink (cliccando su Source-to-Pay) per i requisiti di fatturazione, le istruzioni di consegna e i materiali di formazione per i fornitori. |
Česko a Slovensko | Litovel, Jaromer, Praha, Bratislava (SK) | Vážení partneři, potvrzení objednávek prosím posílejte přes Coupa Supplier Portál. Potvrzení objednávek s dohodnutými výjimkami prosím posílejte na [email protected] během 72 hodin. Prosím ujistěte se, že číslo objednávky je uvedeno na všech dodávkách. Pokud objednávka není uvedena na dokumentaci, dodávka může být zamítnuta. Pro požadavky na fakturaci, pokyny pro doručení a na školicí materiály pro dodavatele zkontrolujte prosím SupplierLink (kliknutím na Source-to-Pay). |
Україна | Kyiv | Підтвердження замовлення на купівлю необхідно надіслати через портал постачальників Coupa Supplier Portal. Офіційно узгоджені винятки необхідно надіслати електронною поштою на адресу [email protected] протягом 72 годин. Переконайтесь у тому, що номер нашого замовлення зазначено у всіх офіційних документах. Відсутність номеру може спричинити відмову в прийнятті доставки. |
UK | Barrow, Flint, Northfleet, Walton Oaks | Dear Business Partners, a purchase order acknowledgement must be submitted via the Coupa Supplier Portal. Formally agreed exceptions should email acknowledgements to [email protected] for Mills or [email protected] for Offices within 72 hours (about 3 days). Please ensure that the KC Purchase Order number is quoted on all delivery paperwork and on outside packaging. Failure to do so could lead to the delivery being rejected. Please check SupplierLink (by clicking on Source-to-Pay) for Invoicing requirements, delivery instructions and Supplier training materials. |
GCC (Bahrain, Dubai, Saudi Arabia) | Askar (BH), Dammam (SA), Dubai (AE) | Dear Business Partners, a purchase order acknowledgement must be submitted via the Coupa Supplier Portal. Formally agreed exceptions should email acknowledgements to [email protected] within 72 hours (about 3 days). Please ensure that the KC Purchase Order number is quoted on all delivery paperwork and on outside packaging. Failure to do so could lead to the delivery being rejected. Please ensure to send us an invoice and a packing list for the shipment. Please check SupplierLink (by clicking on Source-to-Pay) for Invoicing requirements, delivery instructions and Supplier training materials. |
South Africa | Enstra, Cape Town, Bryanston | Dear Business Partners, a purchase order acknowledgement must be submitted via the Coupa Supplier Portal. Formally agreed exceptions should email acknowledgements to [email protected] within 72 hours (about 3 days). Please ensure that the KC Purchase Order number is quoted on all delivery paperwork and on outside packaging. Failure to do so could lead to the delivery being rejected. Please check SupplierLink (by clicking on Source-to-Pay) for Invoicing requirements, delivery instructions and Supplier training materials. |
Nigeria & Kenya | Lagos (NG), Nairobi (KE) | Dear Business Partners, a purchase order acknowledgement must be submitted via the Coupa Supplier Portal. Formally agreed exceptions should email acknowledgements to [email protected] within 72 hours (about 3 days). Please ensure that the KC Purchase Order number is quoted on all delivery paperwork and on outside packaging. Failure to do so could lead to the delivery being rejected. Please check SupplierLink (by clicking on Source-to-Pay) for Invoicing requirements, delivery instructions and Supplier training materials. |
France | Rouen, Villey-Saint-Étienne, Nanterre | Dear Business Partners, a purchase order acknowledgement must be submitted via the Coupa Supplier Portal. Formally agreed exceptions should email acknowledgements to [email protected] within 72 hours (about 3 days). Please ensure that the KC Purchase Order number is quoted on all delivery paperwork and on outside packaging. Failure to do so could lead to the delivery being rejected. Delivery opening hours: Monday to Friday: 8:30 to 12:00 and 13:00 to 16:00. Please check SupplierLink (by clicking on Source-to-Pay) for Invoicing requirements, delivery instructions and Supplier training materials. |
Germany | Koblenz, Mainz | Dear Business Partners, a purchase order acknowledgement must be submitted via the Coupa Supplier Portal. Formally agreed exceptions should email acknowledgements to [email protected] within 72 hours (about 3 days). Please ensure that the KC Purchase Order number is quoted on all delivery paperwork and on outside packaging. Failure to do so could lead to the delivery being rejected. Deliveries can be accepted only from Monday to Friday. Please check SupplierLink (by clicking on Source-to-Pay) for Invoicing requirements, delivery instructions and Supplier training materials. |
Switzerland & Austria | Solothurn (CH), Vienna (AT) | Dear Business Partners, a purchase order acknowledgement must be submitted via the Coupa Supplier Portal. Formally agreed exceptions should email acknowledgements to [email protected] within 72 hours (about 3 days). Please ensure that the KC Purchase Order number is quoted on all delivery paperwork and on outside packaging. Failure to do so could lead to the delivery being rejected. Deliveries can be accepted only from Monday to Friday. Please check SupplierLink (by clicking on Source-to-Pay) for Invoicing requirements, delivery instructions and Supplier training materials. |
Benelux (Netherlands, Belgium, Denmark) | Diegem (BE), Ede (NL), Copenhagen (DK) | Dear Business Partners, a purchase order acknowledgement must be submitted via the Coupa Supplier Portal. Formally agreed exceptions should email acknowledgements to [email protected] within 72 hours (about 3 days). Please ensure that the KC Purchase Order number is quoted on all delivery paperwork and on outside packaging. Failure to do so could lead to the delivery being rejected. Deliveries can be accepted only from Monday to Friday. Please check SupplierLink (by clicking on Source-to-Pay) for Invoicing requirements, delivery instructions and Supplier training materials. |
Iberia (Spain & Portugal) | Madrid, Salamanca | Dear Business Partners, a purchase order acknowledgement must be submitted via the Coupa Supplier Portal. Formally agreed exceptions should email acknowledgements to [email protected] within 72 hours (about 3 days). Please ensure that the KC Purchase Order number is quoted on all delivery paperwork and on outside packaging. Failure to do so could lead to the delivery being rejected. Please check SupplierLink (by clicking on Source-to-Pay) for Invoicing requirements, delivery instructions and Supplier training materials. |
Italy | Romagnano, Turin | Dear Business Partners, a purchase order acknowledgement must be submitted via the Coupa Supplier Portal. Formally agreed exceptions should email acknowledgements to [email protected] within 72 hours (about 3 days). Please ensure that the KC Purchase Order number is quoted on all delivery paperwork and on outside packaging. Failure to do so could lead to the delivery being rejected. Delivery opening hours: Monday to Friday: 08:15 to 12:00 and 13:15 to 16:00. Please check SupplierLink (by clicking on Source-to-Pay) for Invoicing requirements, delivery instructions and Supplier training materials. |
Central Europe (Czech Republic, Slovakia, Poland, Hungary, Croatia) | Litovel, Jaromer, Prague (CZ), Bratislava (SK), Warsaw, Krakow (PL), Budapest (HU), Zagreb (HK) | Dear Business Partners, a purchase order acknowledgement must be submitted via the Coupa Supplier Portal. Formally agreed exceptions should email acknowledgements to [email protected] within 72 hours (about 3 days). Please ensure that the KC Purchase Order number is quoted on all delivery paperwork and on outside packaging. Failure to do so could lead to the delivery being rejected. Please check SupplierLink (by clicking on Source-to-Pay) for Invoicing requirements, delivery instructions and Supplier training materials. |
Eastern Europe (Ukraine) | Kiev | Dear Business Partners, a purchase order acknowledgement must be submitted via the Coupa Supplier Portal. Formally agreed exceptions should email acknowledgements to [email protected] within 72 hours (about 3 days). Please ensure that the KC Purchase Order number is quoted on all delivery paperwork and on outside packaging. Failure to do so could lead to the delivery being rejected. Please check SupplierLink (by clicking on Source-to-Pay) for Invoicing requirements, delivery instructions and Supplier training materials. |