Important! Please read these Terms of Use carefully before using the site.

By using any Kimberly-Clark Australia Pty Limited (“KCA”) website or other online applications or platform (each, a “Platform”), you confirm that you agree to these Terms of Use, any additional terms stipulated on the Platform and to the KCA Privacy Policy (together, our “Platform Terms”). If you do not agree, do not use our Platforms.

You are responsible for ensuring the security of the personal information held on your computer, mobile or other device.

1. Ability to Accept the Platform Terms

   The use of the Platforms is restricted to users over the age of 15. By creating a User Account (defined in Section 5 below) or using any of the Platforms you declare that you are at least 15 years old or otherwise have express parental or guardian consent to perform these actions. If in using the Platforms or creating a User Account you provide information relating to your child, who aged under 15, guarantee that you are a parent of the child or other person exercising parental responsibility.

2. Restrictions on Use

   These Platforms have been created for your information, education, entertainment and communication, and are available only for your personal, non-commercial use. You may not copy, reproduce, republish, post, distribute, transmit or modify in any way all or any part of the Platforms.

3. Trademark and Copyright Notice

   The Platforms and all perceptible components, including without limitation text, images and audio, are copyrighted by Kimberly-Clark Corporation Inc. All names, logos and trademarks are the property of KCA or its affiliates and you may not use any of such materials for any purpose without the express written agreement of KCA.

4. User Submissions

   Some or all of the Platforms may permit you or other users to submit images, comments, videos or other communications ("User Submissions") and may also provide for the hosting, sharing, or publishing of such User Submissions.

   You agree that KCA has no obligation to post, publish, or use any User Submissions. KCA does not endorse any User Submission or any opinion, recommendation, or advice expressed therein. You shall be solely responsible for your own User Submissions and the consequences of posting or publishing them.

   KCA reserves the right to remove, modify, limit access to, or control User Submissions without prior notice. KCA also reserves the right to decide whether a User Submission is appropriate and complies with these Terms of Use. KCA may remove User Submissions and/or terminate a User’s access for uploading material in violation of these Terms of Use at any time.

   In connection with User Submissions, you represent, warrant, and covenant the following:

   • Your User Submission is truthful and accurate, and not misleading;
   • If our product(s) are mentioned in your User Submission, you are or were a bona fide user or owner of the KCA product(s) mentioned, and your User Submission reflects your true and honest opinion of and experience with such product(s);
   • If you are an employee of KCA, were engaged by KCA to promote or products, or received a benefit or had the expectation that you would receive a benefit (other than the publication of your User Submission) in return for submitting your User Submission, you will clearly disclose this in the User Submission;
   • You own or have the necessary licenses, rights, consents, and permissions to use and authorize us to use all patent, trademark, trade secret, copyright, intellectual property or other proprietary rights in and to any and all User Submissions to allow inclusion and use of the User Submissions in the manner contemplated by the Platform and the Platform Terms;
   • Your User Submission does not violate a law, statute, ordinance, or regulation, or infringe any third party rights;
   • Your User Submission is not: obscene; defamatory; libelous; harassing or threatening; vulgar, sexually explicit or pornographic; or otherwise inappropriate with respect to race, gender, sexuality, ethnicity, religion or other personal or intrinsic characteristic;
   • Your User Submission does not encourage conduct that would be considered a criminal offense, give rise to civil liability, violate any law;
   • Except as is both reasonable and necessary in the context of your particular User Submission, it does not contain references to other website, email addresses, contact information, or other personal or sensitive information about an identifiable or reasonably identifiable individual, unless you have express written consent from any identifiable individual; and
   • Our use of your User Submission will not cause injury to any person or entity.

   You understand that when using a Platform, you may be exposed to User Submissions from a variety of sources, and that KCA is not responsible for the accuracy, appropriateness, usefulness, safety, or intellectual property rights of or relating to such User Submissions.

5. User Account

   To access some features and services of the Platforms, you may be required to create a user account or profile for a Platform (“User Account”) that is personal and cannot be shared with other individuals. When creating your User Account, you must provide accurate and complete information. You are solely responsible for any activity that occurs on your User Account, and you must keep your account password secure. You must promptly notify KCA of any breach of security regarding, or unauthorized use of, your User Account.

6. User Account Termination

   As part of the provision of its services KCA may restrict, suspend, or terminate your User Account for any one or all of the Platforms (or any portion thereof) or your use of any one or all of the Platforms (or any portion thereof) and remove and discard any User Submissions, if KCA deems that you have violated our Platform Terms. If you wish to terminate and close your account, please contact us: https://www.kimberly-clark.com.au/en/contact-us/] .

7. Disclosure and Use of User Submissions

   User Submissions and email delivered to KCA are not confidential and KCA shall not be liable for any use or disclosure thereof. By submitting User Submissions and other materials (including, without limitation, unsolicited ideas, suggestions or materials) (“Submitted Content”) to KCA via this site or email, you grant KCA and its affiliates, agents and representatives an exclusive, royalty-free, perpetual, irrevocable, transferable, worldwide licence to use, edit, reproduce and exploit the Submitted Content by all means whatsoever (including, without limitation, in print and electronic format) for any purpose.  In addition, you consent to KCA and its affiliates, agents or representatives infringing the entrant's moral rights in the Submitted Content.  You waive any right to inspect or approve any use, edit or reproduction by or on behalf of KCA of all or any part of the Submitted Content. 

8. Unsolicited Ideas

   KCA is eager to receive your comments and answer your questions about our products and our company. However, we are not seeking, nor can we accept, unsolicited ideas, suggestions or materials relating to the development, design, manufacture or marketing of our products. By adhering to this policy, we hope to avoid subsequent misunderstandings among members of the public who submit comments or ideas relating to products or concepts developed by KCA's employees.

   Should you become employed with KCA, none of the materials provided in the Platforms constitute or should be considered part or all of an employment contract. Further, the representations made do not constitute guarantees or obligations on the part of KCA, which maintains an at-will relationship with its employees.

9. Jurisdiction

   The products referred to in the Platforms are available in Australia and New Zealand (as indicated) and may not be available in your country. The Platforms are controlled and operated by KCA and we make no representation that the information and materials in the Platforms, including without limitation the information and other materials promoting the products identified herein are appropriate or available for use in other locations. Also some software from the Platform may be subject to export controls and may not be freely downloaded.

10. Disclaimer of Warranties

    KIMBERLY-CLARK MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE ACCURACY, RELIABILITY OR COMPLETENESS OF THE CONTENT (TEXT AND IMAGES) OF THE PLATFORMS. THE COMPETITION AND CONSUMER ACT 2010 (CTH) AND CERTAIN CORRESPONDING STATE LEGISLATION IMPLIES TERMS, CONDITIONS AND WARRANTIES INTO SOME CONTRACTS FOR THE SUPPLY OF GOODS AND SERVICES AND PROHIBITS THE EXCLUSION, RESTRICTION AND MODIFICATION OF SUCH TERMS ("PRESCRIBED TERMS"). EXCEPT AS PROVIDED BY PRESCRIBED TERMS, ALL TERMS, CONDITIONS AND WARRANTIES EXPRESS OR IMPLIED BY LAW IN ANY WAY RELATING TO ACCESS TO, OR NON-ACCESS TO, THE PLATFORMS OR YOUR USE OF, OR RELIANCE UPON, THEPLATFORMS OR THEIR CONTENTS ARE HEREBY EXCLUDED. FURTHER, KIMBERLY-CLARK DOES NOT WARRANT THAT THE PLATFORMS OR THE SERVER THAT MAKES THEM AVAILABLE ARE FREE OF COMPUTER "VIRUSES."

11. Limitation of Liability

    Except as provided by the Prescribed Terms, KCA shall not be liable for damages of any kind, including without limitation special or consequential damages, arising out of your access to, or inability to access, any of the Platforms or your use of, or reliance upon, the Platforms or the content hereof. In addition, KCA has no duty to update the Platforms or the content hereof and KCA shall not be liable for any failure to update such information. Further, KCA is neither responsible nor liable for your use of other web sites which you may access via certain links within the Platforms. These links and other "resources" referenced on the Platforms are provided merely as a public service to users of the World Wide Web and inclusion in our Platforms does not constitute an endorsement by or affiliation with KCA.

12. Indemnification

    To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless KCA and its affiliates, employees, contractors, officers, directors, service providers, agents, representatives, successors, and assigns from and against any and all demands, liabilities, claims, damages, losses, costs, expenses, and harms, including reasonable attorneys’ fees and expenses (including any of the foregoing incurred in enforcement of this indemnity provision), that arise from or in connection with your misuse of one or more Platforms or from your breach of our Platform Terms.

13. Links

    Our Platforms may include links to or may be linked from other websites that are operated and maintained by third parties and that are not under the control or responsibility of KCA. The content on those third party websites and the services offered by such third parties are not verified or controlled in any way by KCA and are subject to change without notice to KCA. Accordingly, KCA explicitly disclaims any responsibility for the accuracy, content, or availability of information, products, or services found on such third party websites.

14. Other

KCA, in its sole discretion, reserves the right to (1) change our Platform Terms, (2) monitor and remove postings, and (3) discontinue Platform availability at any time without notice. If any term, condition, or provision of this Legal Statement is determined to be unlawful, invalid, void, or for any reason unenforceable, the validity and enforceability of the remaining terms, conditions and provisions shall not in any way be affected or impaired thereby. The Platform Terms constitute the entire agreement between you and KCA relating to the subject matter herein.

By using, or continuing to use, the Platforms, you are acknowledging your consent to the foregoing terms and conditions.

IF YOU DO NOT AGREE TO THE PLATFORM TERMS, DO NOT USE THE PLATFORMS.

Last Updated: November 20, 2020

Kimberly-Clark Australia Pty Limited ("KCA") respects and is committed to upholding your rights to privacy protection under the Australian Privacy Act 1988 (Cth) (including the Australian Privacy Principles) and the New Zealand Privacy Act 2020 (including the Information Privacy Principles). KCA will comply with the Australian Privacy Principles and the Information Privacy Principles which regulate the collection, use, disclosure and handling of personal information.

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

This privacy policy (the “Policy”) details the practices that we have adopted to protect your privacy, so that you can feel confident about how we manage the personal information you entrust to us.

By using our websites and other online applications or platforms, or otherwise providing us with personal information (including sensitive information), you consent to us collecting, using, disclosing and/or transferring (including cross-border transfer) that information in accordance with this Policy.

Please ensure that you read this Policy before submitting your information to us. Before providing personal information to us relating to other persons, you must obtain their consent and notify them of the location of this Policy.

What kinds of personal information will we collect, and why do we collect it?

KCA will collect and hold personal information that is required for our business functions and activities, or to comply with our legal obligations. Personal information may include your name, e-mail address, phone number, date of birth, postal address or social media account ID.

Because of the nature of our products, we may also collect sensitive information about you, including information concerning your health or medical condition.

How do we collect your personal information?

We collect personal information in a number of ways, including information that you provide to us:

• through your use of our websites and other online applications or platforms;
• when you request a sample, make an enquiry, or provide feedback about a KCA product;
• when you make a payment to us or our carefully selected partners;
• when you submit a rating or user review about a KCA product;
• when you participate in KCA promotions, events or market research; and
• when you apply for employment with KCA.

In addition, there will be circumstances where we obtain your personal information from other sources, such as joint marketing partners, social media platforms or persons with whom you are connected on social media platforms.

Like many companies, we sometimes use "cookie" technology or other automated means to collect certain information about you, your computer or other device through which you access our websites. We use cookies to help us to identify, customise and deliver content such as advertisements, promotions or offerings of greatest interest to you, gather statistical information and better understand individual use. In certain cases, we share this information with third parties to assist us in this process. If you choose, you may set your browser to reject cookies or you can manually delete individual or all of the cookies on your device by following your browser’s help file directions (though please note that you may lose functionality by doing so).

Pixel tags, web beacons, clear GIFs and similar technologies may also be used by us or our third party service providers to measure the success of marketing campaigns and compile statistics about communications and site usage.

Furthermore, and as is common practice, we may identify and compile information concerning your IP address (a number automatically assigned to your device by your internet service provider) which helps us to calculate site usage levels, diagnose technical problems and administer our websites and other applications.

Your personal information will be collected, held, used and disclosed by us in accordance with this Policy and applicable privacy laws. We may disclose or use your personal information for the purpose for which we collected it, as well as for related purposes where you would reasonably expect us to do so. This may include (but is not limited to) the following:

• to respond to your inquiries or feedback and to fulfil your requests;
• to process rewards, donations, gift cards / refunds, prizes, or sample requests;
• to provide you with updates, announcements and details of promotional activities concerning any KCA brands, as well as non-KCA brands which we believe may be of interest to you;
• to enable you to participate in social sharing, including live social media feeds and blogs;
• for our business purposes, including quality assurance, market research, developing and improving our products, enhancing our sites or apps, identifying usage trends and measuring customer satisfaction;
• in dealing with our third party service providers that provide services such as advertising, web hosting and moderating, e-mail and direct mail delivery, IT services and fulfilment houses;
• where the law requires or permits us to do so, including sharing your information with government entities or third parties in response to subpoenas, court orders, other legal process, or as we believe is necessary to exercise our legal rights, to defend against legal claims that have been brought against us, or to defend against legal claims that might be brought against us; and
• for other purposes disclosed to you when we collect your information.

In addition:

• we may allow users of our websites, applications and social media pages to share comments, postings, testimonials (including ratings or reviews), or other information. If you choose to submit such information, the information that you submit may be available generally to the public through our websites, applications and social media pages or those of our partners, with whom we may share that information; and
• circumstances may also arise where KCA decides to sell, buy, merge or otherwise reorganise its business. Such a transaction may involve the disclosure of personal information to prospective or actual buyers or sellers. It is our practice to seek appropriate protection for the disclosure of such information in these types of transactions.

You may restrict the use of your personal information at any time by using the opt-out mechanism that we include in our communications with you.

We will take all reasonable steps to maintain the security and integrity of your personal information including through the use of access passwords, firewalls and requiring that our partners protect your personal information.

We may share your personal information with certain third parties (as described below).

How we share your personal information

We may share your personal information between different departments of KCA, across different brands of KCA, with Kimberly-Clark group companies (including our parent company, subsidiaries and global affiliates) and with third parties such as (but not limited to) marketing agencies who assist us with our promotional, marketing and research activities. We may also give your information including your name, e-mail, telephone number or postal addresses to a fulfilment house, retailer or distributor of our products in order to carry out your requests.

We may share your personal information with our carefully selected partners when we believe their products or services may interest you. You may restrict such use of your personal information at any time by using the opt-out mechanism that we include in our communications with you.

We may share your personal information with companies or individuals that provide us with services. These services may include, among other things, helping us to provide services that you request, to create or maintain our databases, to research and analyse the people who request products, services, or information from us, to prepare and distribute communications, or to respond to inquiries.

We participate in interest-based (on-line behaviour) advertising. This means that a third party may use technology, such as a cookie on your browser or a web beacon, to identify you on our website so that they can provide advertising about products and services tailored to your interest. You may see advertising on our website or apps tailored to how you browse or shop, or you may see advertising for our products on other websites or apps based on your browsing behaviour.

We may share non-personal information with other third parties that are not described above. When we do so we may aggregate or de-identify the information so that a third party would not be likely to link data to you, your computer, or your device.

KCA will use the details you provide to us, including feedback given to our Consumer Engagement Team (whether by e-mail, telephone, letter or otherwise) in order to investigate and provide you with the information, services and products necessary to satisfy your customer inquiry or complaint. We may also from time to time provide details of a serious complaint to the relevant supervisory government body (such as the Australian Competition and Consumer Commission and the Therapeutic Goods Administration) in order to meet our legal obligations and in the interests of public safety. By submitting feedback, you consent to our use and disclosure of your personal and sensitive information in this way.

Overseas disclosure of your personal information

Your personal information may be disclosed to KCA’s affiliate companies or third party service providers located outside of Australia or New Zealand. It is likely that those overseas recipients will be located in the United States of America, Thailand, Vietnam, Singapore, the United Kingdom, Czech Republic, India, Korea or Malaysia, though this list will change from time to time. If you provide your personal information to us in accordance with this Policy, you are taken to consent to the disclosure of your personal information to overseas recipients. As a result of your consent, Australian Privacy Principle 8.1 will not apply to the disclosure. Whilst we will make every reasonable effort to ensure that recipients of your information protect your personal information, we will not be obliged to ensure that overseas recipients comply with the Australian Privacy Principles or New Zealand Information Privacy Principles (as relevant).

Information collected through employment applications

In processing applications for employment, KCA collects resumes, references, certificates of graduation and qualification and other personal information about candidates. We may also provide your application to a recruitment agency or contractor that may assist in reviewing applications we receive.

Letters and resumes sent to KCA as part of an application for an advertised position, or sent to ascertain whether any positions are available, will be used to match applicants with available opportunities. If we consider that your application may be suitable to our current requirements, we, or a party acting on our behalf, will notify you and may also contact persons nominated by you as referees and ask them questions in relation to you. If your application is not suitable for our current requirements, but we feel that there may be a position for you in the future, we may keep a record of your application and contact you again if a suitable position becomes available. Please advise us if you prefer that we do not retain your information for this purpose.

Links and third parties

This Policy does not cover, and we are not responsible for the practices of third parties, including any third parties that operate a website or application accessed through a link that appears on a KCA website or application. This includes any social media platforms to which you post content related to our products.

How to access and correct your personal information or make a complaint

If you would like to review, correct, update or delete the personal information that we hold concerning you, or if have any questions or complaints concerning a possible breach of the Australian Privacy Principles or the New Zealand Information Privacy Principles please contact our Privacy Officer:

Mail: The Privacy Officer, Kimberly-Clark Australia, Level 4, 100 Arthur St, North Sydney NSW 2060, Australia

Phone: (Australia): +61 (0)2 9963 8888

Phone: (New Zealand): + 64 (0)9 250 2500

E-mail: [email protected]

We will refer any complaints to our Privacy Officer to investigate and to determine the steps we will take to resolve the complaint. We aim to acknowledge receipt of your complaint within 5 working days, and to address the complaint within 15 working days. We may also request information from you to help us with our investigation.

We may change this Policy from time to time. The date on which the Policy was last updated is noted at the top of this page. Any changes to the Policy are effective from posting the revised Policy on this website.

Kimberly-Clark makes every effort to ensure its Web site is accessible to all users.

Our site is WCAG Level A compliant, and incorporates additional web accessibility standards set by the World Wide Web Consortium's (W3C) Web Accessibility Initiative.

Our site includes several features designed to improve accessibility for all users. One of these features includes adjusting the font size. Instructions are described below:

For PCs: click Ctrl + to make font larger and Ctrl - to make font smaller

For Macs: click Command + and Command -

Kimberly-Clark stands against slavery and human trafficking in any form. In line with our Values, Code of Conduct and Corporate Policies, and pursuant to the UK Modern Slavery Act (2015), California Transparency in Supply Chains Act, and the Australian Modern Slavery Act (2018) (Cth), this document describes the steps we have taken to combat slavery and human trafficking globally in the 2020 financial year (ending 31 December 2020).

This Statement has been developed through a process of consultation involving officers and senior managers of Kimberly-Clark Corporation, Kimberly-Clark Limited, Kimberly-Clark Europe Limited, Kimberly-Clark European Services Limited and the following three entities which are each reporting entities for the purposes of the Australian Modern Slavery Act 2018 (Cth): Kimberly-Clark Pacific Holdings Pty Ltd, Kimberly-Clark Australia Holdings Pty Ltd, and Kimberly-Clark Australia Pty Ltd and its subsidiaries.

To read our statement, please click here.

Kimberly-Clark’s high ethical standards and our Code of Conduct provide guidance for dealing with customers, suppliers, other employees, competitors and the public with integrity and in an ethical and appropriate manner.

The Code of Conduct and the corporate policies described within it apply worldwide.